The Motor Vehicle Repair Rule provides certain rights to consumers who are in need of auto repairs.
 
Consumers also have many other rights when it comes to motor vehicle repairs, including return of replaced parts, no misrepresentation of the need for repairs or repair work actually done, just to name a few. You can read the Motor Vehicle Repair Rule (PDF Format) by clicking here.

Every repair shop must post, in plain view, a sign that says you have a right to a written estimate before they start any work and that the bill will not be more than 10% higher than the original estimate. You can see the required notice (PDF Format) by clicking here.

When you have been ripped off by a repair facility, you don't have to put up with it. In many cases you have the right to recover 3 times your actual damages, or even $200 when you have no damages at all, plus attorney fees if you have to hire an attorney. If complaining on your own doesn't work, then contact us for help.
For more information call 1-888-331-6422.

Use this handy, printable Repair History Form to keep track of your repair trips!

Your rights under Ohio’s Motor Vehicle Repair Rule are in addition to all of your other legal rights, too!